Honda Peru- Service area and warranty process

Hello Again... Ok I know I don't post anything important yet, I have a liitle problem with my work, well really I change work, previusly I was worked in Honda del Peru S.A. in the subdivision of service now I do in Shougang Hierro Peru S.A.A. a chinese mining company I'm in the mechanical maintenance area, more accurate in the area of plants, I will tell more about  in the future.

Today I want to share some things I learned  in Honda.

HONDA DEL PERU

Honda del Peru is a subsidiary from Honda Co. a company dedicated to design, manufactured and sell light vehicles, general pourpose engines, and other things, here in Peru the largest market is for Motorcycles, the cars are important too but Honda's cars is a luxury vehicle and no much people buy them. We have two assembly plants here one in Callao ( a province inside the Capital Lima) this is no big but is important, and one in Iquitos (in the jungle), the both only assembly MotoKars.

SERVICE AREA


I was in the service area, this is the most important area for prestige in a Company because they solve the problems of vehicle warranty.

Since a international branch sell diferents  products in the diferents parts of the world, and these products are manufactured in diferentes plants, we must have a complete set of spare parts for each type of unit and its depends of the model, year of fabrication  and the place of fabrication too. Sometimes we don't have this spare parts and have to find in the national market a similar part (this is common with bearings, nuts and bolts), but when is a more specific part like brake pump or clutch parts we have to bring from the manufactured place, and this is a travel sometimes for the middle of earth.

For that reason we must do a statistic reaseach about how many units will fail this year based on the data from previusly years and the information from the manufactured house (sometimes they say: "Ok we do some things bad and the units from this to these will fail, then you have to change this part").

Finally we bring these parts to the STA ( "Autorized technical service" who is the place where the units will be fixing or recive it maintenance.

APPROVE OR REJECT WARRANTY CLAIMS

First a warranty claim is a claim from the user to the company, in that say the malfunction of the vehicle and a  diagnosis from a STA, commonly is sent by the STA.

When the service area recieve the claim first have to accept, this doesn't mean that the claim is approve, this only mean like " Ok we will analyse your failed part", next the STA send the bad part to the Company for the revision, if we determine that the fault is for bad use the claim will be rejected in otherwise will be approve.

And... How we determine that? Ok in some cases we try to reproduce the fail in a test vehicule other we only see the fail (with the experience of silimar cases you know why is the fail ), finally we send the spare part to the STA for the replacement to the failed unit.

Another important thing is the maintenance schedule, Ok really there's no schedule, the maintenance of the vehicule ,light vehicules (heavy vehicule for construccion and mining have another type of schedule maintenance) depends of the kilometers; if the user fails with this rule any warranty claims will be rejected.

Then you know, not fail to the maintenance is important for your vehicule and for you warranty.

MANUALS

For each type of vehicule we have three kinds of manual parts, workshop, and user manual.

Parts manual.- Is the manual where there is all the vehicle and the diferents parts in it (how you can guess is a lot of parts) for this reason these days manual for big vehicles are virtual or online and small vehicles like motorcycles, scooters, Motocar, fourtrax, etc. are in book or in pdf files.

Workshop manual.- This is a manual for the STA or maybe for a mechanic who wants to disarm and arm the vehicle. this contains all the torques and metods to do that and the specials tools too.If you want to see I will share the manual of the Wave Style Motorcycle.

Sorry but the file is too heavy and google docs don't show a preview

User Manual.- Well the mane say it all, is the manual for the user, inside you will find all the basics information for the correct use (obiusly a lot of drivers don't see this manual) and the "schedule" for the maintenance.

I hope you enjoy this post, will try to post one thing each week. To next week.